Refund and cancellation policy

1. Appointments and other bookings

• You can cancel a booking from your account up to 24 hours before it starts and get a full refund.
• Within 24 hours of the start time, cancel by contacting the store; whether you get a refund is up to the store.
• If the store cancels your booking, you always get a full refund.
• If you don’t show up, the booking is not refunded.

Manage your bookings in your account.

2. Product orders

• You can cancel a paid order from your account until the store has fulfilled it (shipped or handed over), for a full refund.
• If a store cancels your order or can’t supply an item, you are refunded for it in full.
• After fulfilment, contact the store about returns. Each store sets its own return conditions, which never reduce your rights under consumer law (for example for faulty or misdescribed goods).

3. How refunds are paid

Refunds go back to the card or payment method you used. We email you when a refund is processed; it usually appears on your statement within 5–10 business days, depending on your bank. A store may refund part of an order (for example one item).

4. If something goes wrong

Contact the store first: its phone number and email are on its page. If you can't resolve it with the store, contact the InvictusMall team at [support email address] with your order number and we will help.